Note: Register on Website to Gain 6 Months Extra Warranty Rights
1. Spare parts and accessories
a.Can I buy spare parts or accessories?
Yes, spare parts or accessories could be bought if you are in need.
b. Where and how can I buy spare parts or accessories?
We have distributors in UK/US/Germany/Finland/Norway/Switzerland, etc. Please contact us to get details, and we will recommend a nearest seller for you, also you could buy directly from us (shipping fee is not included).
2. Care and Battery Maintenance
a. Are Magicshine lights waterproof?
Magicshine lights are waterproof, while the specific waterproof rate is different.
3. Analysis of frequently asked product problems
a. The light can not be turned on, is the light broken?
Please make sure if the battery works properly or not (the battery indicate lights will burn on when charging. Charging time in accordance with this feature listed on user manual or package), and if charging cable well connected, as these two factors will prevent light be turned on.
b. Why the battery can not be charged?
Please make sure the charging cable is well connected, as the loose connection may cause false charging. Also, please pay attention to use the Magicshine chargers, higher or lower voltage will cause damage of battery.
c. Why the turn on/off switch cannot work?
Please make sure if the battery work properly or not, and if you have set mode on Apps under App mode. If so, please delete the mode on App and try again. For all in one units, please try more time, if failed, please contact your original seller for help.
d. Why battery burning time become shorter?
Please make sure the battery is in good maintenance. There will be capacity loss if left with no full charging every 3 months.
Generally, the battery life is 500 charge cycles, and the capacity will loss after long time use.
The burning time will become shorter when use under lower temperature condition.
Also, please make sure to process full charge for each charging, this will be good for battery maintenance.
e. Can I buy components and repair/assemble myself?
In order to avoid unexpected damage to product, we suggest return to Magicshine for warranty.
4. Maintenance/Warranty/shipping Cost
a. What cost should I bear if product is under warranty?
You only need to bear shipping cost of sending out, and seller will bear cost of sending repaired product back to you.
b. What cost should I bear if product is overdue warranty?
You need to bear the maintenance cost (for example: which only includes the component parts, as we promise to customer enjoy lifetime maintenance of light, so cost will exclude our labor cost) and all the shipping cost of product sending out and back to you.